All shipments are shipped by the United States Postal Service (USPS).
Please allow up to 48 Hours to process your order and ship.
Once your order has been shipped, you will receive a confirmation email stating it has been shipped with a tracking number.
FREE SHIPPING:
FREE SHIPPING applies on all orders of $50.00 or more, with delivery in the United States of America (USA) only.
To qualify for free shipping, you must spend at least $50.00 or more on merchandise, excluding Sales Tax.
Your order will be shipped USPS Ground Advantage. (Estimated Delivery are between 2-5 Days)
USPS does not guarantee any specific date of delivery with USPS Ground Advantage Shipping, is only an estimated date range between 2-5 Days.
If you need your order to arrive sooner, please review the other USPS shipping options below under USPS DOMESTIC SHIPPING OPTIONS.
If you decide to Expedite your shipment, the complementary "FREE SHIPPING" offer will NOT apply, and you will be charged the Expedited fees at checkout.
USPS DOMESTIC SHIPPING OPTIONS:
Shipping charges for your order will be calculated and displayed at checkout.
Shipping charges will vary depending on the USPS service you choose type of shipping option you choose such as Standard (Ground), Expedited, or Overnight.
Shipping times depends on the chosen shipping option and the final destination.
USPS Ground Advantage - Domestic deliveries typically takes around 2-5 business days. Tracking is available and your order will be insured up to $200.00 at no extra cost.
USPS Priority Mail - Domestic deliveries arrive in 1-3 business days depending on where your package starts and where it’s going. Tracking is available and your order will be insured up to $200.00 at no extra cost.
USPSPriority Mail Express- Next-Day to 2–Day delivery service by 6 PM with a money–back guarantee. Next-day delivery is available to most U.S. addresses. Tracking is available and your order will be insured up to $200.00 at no extra cost. For Priority Mail Express Items Addressed to or from Alaska and Hawaii: As of August 1, 2023, USPS will no longer process refund requests for guaranteed service on these items. Refund requests for loss will still be processed.
DAMAGED ITEMS
In the event that your order arrives damaged in any way, please contact us immediately by following the steps below.
We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.
RETURNS, EXCHANGES & REFUNDS(Read complete details the "Return and Refund Policy" page by clicking on the link at bottom (Footer Section) of any page on this website).
Returns - We accept returns up to 30 days after delivery, if the item is unused and in its original condition. Unfortunately, we cannot accept returns on Clearance Items or Gift Cards.
Exchanges - The fastest way to ensure you receive the item you prefer, is to return the item you currently have, and once the return is accepted, make a separate purchase for the new item.
Refunds - If accepted, the refunded amount will be in full for the item(s) purchased, MINUS the shipping costs for the return of the item(s).
HAVE A RETURN? PLEASE FOLLOW THE STEPS BELOW
Contact us by email as soon as possible.
service@kosmosjewelry.com
Please provide your order number.
Please provide the reason for your return.
If your items are damaged, please provide a photo of the item(s) condition.
If you have any further questions, please don't hesitate to contact us.
We will contact you with in 24 hours with further information regarding your return.
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