FAQ

FREQUENTLY ASKED QUESTIONS (FAQ) - Updated 09/30/2024
Please review the FAQ's, your question(s) may already be answered. If not, please feel free to contact us by email with your question(s) and we will follow up with you as soon as possible to assist you. 
925 STERLING SILVER:
What is "925 Sterling Silver" jewelry?
  • 925 Sterling Silver jewelry is made from an alloy that contains 92.5% pure silver and 7.5% other metals, usually copper.
  • This combination enhances the durability and strength of the silver, making it suitable for crafting exquisite jewelry pieces.  
  • 925 sterling silver jewelry is what most reputable jewelry stores provide.
How can I tell if my jewelry is made of genuine "925 Sterling Silver"?
  • To determine if your jewelry is made of genuine 925 Sterling Silver, you can look for specific hallmarks.
  • The most common hallmark is "925" or "Sterling" engraved on the piece. 
Will "925 Sterling Silver" jewelry tarnish or change color over time?
  • Yes, 925 Sterling Silver jewelry can tarnish or darken over time due to exposure to air, moisture, and certain chemicals.
  • However, regular cleaning and proper storage can help minimize tarnishing.
  • Using a soft cloth or specialized silver cleaning solutions can restore the jewelry's shine.
  • Please visit our Jewelry Care page for all the details on how to clean and care of your 925 Sterling Silver jewelry.
Can I wear "925 Sterling Silver" jewelry every day?
  • Yes, 925 Sterling Silver jewelry is suitable for everyday wear. However, it's important to note that prolonged exposure to substances like chlorine, saltwater, and harsh chemicals can accelerate tarnishing. To keep your jewelry looking its best, it's advisable to remove it before engaging in activities that may expose it to such substances.
How should I care for my "925 Sterling Silver" jewelry?
  • To care for your 925 Sterling Silver jewelry, store it in a cool, dry place, ideally in an airtight container or a jewelry box with anti-tarnish lining.
  • Avoid exposing it to direct sunlight or extreme temperatures.
  • Regularly clean the jewelry using a soft cloth or a mild soap solution, and gently polish it to maintain its lustrous appearance.
  • Please visit our Jewelry Care page for all the details on how to clean and care for your 925 Sterling Silver jewelry.

GOLD:

What is the difference between yellow gold, white gold, and rose gold jewelry?

  • Yellow gold jewelry is made from pure gold mixed with alloys like copper and silver, giving it a warm, rich yellow hue.
  • White gold is created by mixing pure gold with white metals such as nickel or palladium, resulting in a silvery-white appearance.
  • Rose gold, on the other hand, is made by combining pure gold with copper, giving it a beautiful pinkish hue.
How can I determine the purity of gold in yellow, white, or rose gold jewelry?
  • The purity of gold is measured in karats.
  • Yellow, white, and rose gold jewelry can come in various karat options, such as 10k, 14k, or 18k.
  • The higher the karat, the higher the gold content.
  • For example, 18k gold contains 75% pure gold, while 14k gold contains 58.3% pure gold.
  • Jewelers often stamp the karat value on the jewelry to indicate its purity.
Is yellow gold, white gold, and rose gold jewelry suitable for everyday wear?
  • Yes, all three types of gold jewelry are suitable for everyday wear. 
  • It is important to note that the durability of the jewelry may vary depending on the karat and the specific alloy used.
  • For instance, 18k gold is softer than 14k gold, making it more prone to scratches and dents. 
  • It is advisable to consider your lifestyle and choose a gold type that suits your needs.
Can yellow gold, white gold, and rose gold jewelry be resized?
  • Yes, gold jewelry can be resized, including yellow, white, and rose gold pieces.
  • The ease of resizing may depend on the design and intricacy of the jewelry.
  • It is recommended to consult a professional jeweler who can assess the piece and provide guidance on the feasibility of resizing.
How should I care for yellow gold, white gold, and rose gold jewelry?
  • To keep your gold jewelry looking its best, it is essential to care for it properly.
  • Regular cleaning with a mild soap and warm water, followed by gentle drying with a soft cloth, can help remove dirt and maintain its shine.
  • Avoid exposing your gold jewelry to harsh chemicals or abrasive materials, as these can damage the metal.
  • Additionally, storing your gold jewelry in separate compartments or pouches can prevent scratching and tangling.
  • Please visit our Jewelry Care page for all the details on how to clean and care for your jewelry.
What is the difference between gold-plated and gold-filled jewelry?
  • Gold-plated jewelry refers to a thin layer of gold that is electroplated onto a base metal.
  • Gold-filled jewelry consists of a thicker layer of gold that is mechanically bonded to a base metal.
  • Gold-filled jewelry is generally more durable and long-lasting compared to gold-plated pieces.

RHODIUM PLATED:

What does Rhodium Plated mean?
  • Rhodium plating is a process used to enhance the durability and appearance of sterling silver jewelry.
  • This technique involves coating the jewelry with a layer of rhodium, a rare and valuable metal known for its exceptional hardness and brilliant shine.
  • Rhodium plating not only increases the luster and light reflection of the jewelry but also makes it more scratch-resistant and tarnish-free.
  • While sterling silver does not require plating for its color, rhodium plating is beneficial for maintaining the jewelry's pristine condition over time.

GEMSTONES:

What is the significance of the different types of gemstone cuts?
  • Gemstone cuts, such as round brilliant, princess, or emerald, determine the shape and arrangement of facets on a gemstone. Each cut has its unique characteristics, affecting the stone's brilliance, sparkle, and overall appearance. The choice of cut is often a matter of personal preference, but certain cuts may be more suitable for specific gemstones based on their natural properties.
How can I determine the correct ring size for myself or someone else?
  • To determine your ring size, you can use a printable ring size chart or visit a jewelry store for professional sizing. If you're measuring someone else's ring size, you can borrow a ring they wear on the same finger and trace its inner circumference on a piece of paper. Alternatively, you can use a ring-sizing tool that measures the diameter or circumference of the finger directly.
What is the difference between a Carat (ct) and a Karat (kt) in jewelry?
  • A carat is a unit of weight used to measure gemstones and pearls, where one carat is equal to 200 milligrams.
  • On the other hand, a karat refers to the purity of gold, with 24 karat being considered pure gold. In the context of gold jewelry, karatage indicates the amount of gold present in the alloy. 
  • For example, 18k gold contains 75% pure gold, while 14k gold contains 58.3% pure gold and 10k gold contains 41.7% pure gold. 

JEWELRY CARE:

How should I clean and care for my jewelry?
  • Please visit our Jewelry Care page for all the details on how to clean and care for your jewelry.
Can I wear jewelry while swimming or showering?
  • It is generally recommended to remove your jewelry before swimming or showering.
  • Chlorine and saltwater can be corrosive to metals, and soaps or shampoos can leave residue on gemstones, affecting their brilliance.
  • Additionally, there is a higher risk of losing your jewelry in water.

SHIPPING:

What are the different shipping options available for my order?
  • We offer a range of shipping options to suit your needs, including standard, expedited, and express shipping. You can choose the option that best fits your timeline and budget during the checkout process.

How long does it typically take for my order to be shipped?

  • Once your order is placed, it usually takes 24 hours for us to process and ship it.
  • Please note that during peak seasons or promotional periods, there may be slight delays. Rest assured, we strive to get your order to you as quickly as possible.
How long does the shipment usually take to be delivered?
  • The shipping time depends on the chosen shipping option and the destination.
  • USPS Ground Advantage - Domestic deliveries typically takes around 2-5 business days. Tracking is available and your order will be insured up to $200.00 at no extra cost. 
  • USPS Priority Mail - Domestic deliveries arrive in 1-3 business days depending on where your package starts and where it’s going. Tracking is available and your order will be insured up to $200.00 at no extra cost. 
  • USPS Priority Mail Express - Next-Day to 2–Day delivery service by 6 PM with a money–back guarantee. Next-day delivery is available to most U.S. addresses. Tracking is available and your order will be insured up to $200.00 at no extra cost. For Priority Mail Express Items Addressed to or from Alaska and Hawaii: As of August 1, 2023, USPS will no longer process refund requests for guaranteed service on these items. Refund requests for loss will still be processed.
  • Please note that these times may vary due to unforeseen circumstances or during peak seasons.
Do you offer free shipping?
  • Yes, all orders over $50.00 are shipped free with USPS Ground Advantage.
  • Please allow 2-5 business days for delivery.
Can I track the progress of my shipment?
  • Absolutely! Once your order is shipped, we will provide you with a tracking number via email.
  • You can use this number to track your package's journey and stay updated on its delivery status.
  • Just click on the provided tracking link in the email to access the information.
Do you offer international shipping?
  • No, we do not offer international shipping at this time. We currently only ship to customers in United States of America (USA). 
What should I do if my package arrives damaged or is lost during shipping?
  • In the unfortunate event that your package arrives damaged or is lost during shipping, please reach out to our customer support team immediately.
  • We will investigate the issue and work towards resolving it as quickly as possible.
  • Your satisfaction is our top priority, and we will do our best to ensure a satisfactory resolution.

RETURNS / REFUNDS:

What is your return policy?
  • 30 Day Return Policy - Our return policy allows customers to return eligible products within 30 DAYS of receiving the order for a full refund, minus return shipping cost.
  • The item must be in its original condition, unused, and with all the original packaging and tags intact.
  • Certain products may have specific return restrictions, so we recommend reviewing our return policy on our website for more details.
  • View complete details on our Refund Policy page.
How can I initiate a return or request a refund for my purchase? 
  • To initiate a return or request a refund, please contact our customer service team by email.
  • Our representatives will follow up with you and guide you through the process and provide you with the necessary instructions and forms.

What address do I ship my return to?

         KOSMOS JEWELRY, LLC
         925 N ILLINOIS ROUTE 3 STE 215
         WATERLOO, IL 62298-1074
    How long does it take to process a refund?
    • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
    • If approved, you’ll be automatically refunded on your original payment method within 10 to 14 business days.
    • Please remember it can take some time for your bank or credit card company to process and post the refund too.
    • If more than 15 business days have passed since we’ve approved your return, please contact us at service@kosmosjewelry.com.
    Can I exchange an item instead of requesting a refund?
    • No, the fastest way to ensure you receive the item you prefer, is to return the item you currently have, and once the return is accepted, make a separate purchase for the new item.
    Are there any products that are non-returnable or non-refundable?
    • Yes, unfortunately, we cannot accept returns on Clearance items or Gift Cards.
    • We recommend reviewing our Refund Policy to confirm if a specific product is eligible for return or refund.

    What if my item is damaged or has issues upon receipt?

    • Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
    ORDERS:
      How can I track my order?
      • Absolutely! Once your order is shipped, we will provide you with a tracking number via email.
      • You can use this number to track your package's journey and stay updated on its delivery status.
      • Just click on the provided link or visit our website's tracking page to access the information.
      Can I cancel or modify my order after it has been placed?
      • Unfortunately, once an order has been placed, our system immediately begins processing it for shipment.
      • Therefore, we are unable to cancel or modify orders.
      • We recommend reviewing your order carefully before confirming the purchase to ensure accuracy.
      What payment methods do you accept for orders?
      • We accept a wide range of payment methods.
      • Most major Credit Cards (Mastercard, Visa, Discover, American Express),
      • Debit Cards.
      • Apple Pay, Google Pay, and Meta. 
      • Rest assured that all transactions are securely processed to protect your financial information.
      • This site has a valid certificate, issued by a trusted authority.
      • This means information (such as passwords or credit cards) will be securely sent to this site and cannot be intercepted.
      How long does it take to receive my order?
      • The shipment duration and arrival date will depend on the chosen shipping option and the destination.
      • USPS Ground Advantage - Domestic deliveries typically takes around 2-5 business days. Tracking is available and your order will be insured up to $200.00 at no extra cost.
      • USPS Priority Mail - Domestic deliveries arrive in 1-3 business days depending on where your package starts and where it’s going. Tracking is available and your order will be insured up to $200.00 at no extra cost.
      • USPS Priority Mail Express - Next-day delivery is available to most U.S. addresses and with a money-back guarantee. Tracking is available and your order will be insured up to $200.00 at no extra cost. For Priority Mail Express Items Addressed to or from Alaska and Hawaii: As of August 1, 2023, USPS will no longer process refund requests for guaranteed service on these items. Refund requests for loss will still be processed.
      • Please note that these times may vary due to unforeseen circumstances or during peak seasons.
      What should I do if my order arrives damaged or incomplete?
      • We apologize for any inconvenience caused. In such cases, please contact our customer support team immediately with your order details and any relevant photos. We will gladly assist you in resolving the issue by arranging a replacement or refund, depending on the circumstances.